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Returns at plumbonline

Returns | What you need to know

What is the return policy for Plumbonline products?

  • plumbonline has an extensive and fair Return Policy. We offer 30 days to return an item that is unused and resalable as we understand that contractors, plumbers and building projects can be delayed and designs / specifications changed.
  • How do I return an order or product? Before returning a product, please make sure that your return satisfies the requirements of our Returns Policy. To return a product, either call or email one of the Plumbonline representatives on 1300 428 999 or support@plumbonline.net.au
  • Is it mandatory to have prior authorisation before returning a product to Plumbonline? YES. plumbonline cannot accept returns without prior authorization. Please call or email us on 1300 428 999 or support@plumbonline.net.au to discuss your return.

What address should I send my return to?

plumbonline
Attn: Returns Department

Factory 5
No. 30 Network Drive
Carrum Downs VIC 3201

t. 1300 428 999