Returns at plumbonline

Returns | What you need to know

What is the return policy for Plumbonline products?

  • plumbonline has an extensive and fair Return Policy. We offer 30 days to return an item that is unused and resalable as we understand that contractors, plumbers and building projects can be delayed and designs / specifications changed.*
  • How do I return an order or product? Before returning a product, please make sure that your return satisfies the requirements of our Returns Policy. To return a product, either call or email one of the Plumbonline representatives on 1300 428 999 or
  • Is it mandatory to have prior authorisation before returning a product to Plumbonline? YES. plumbonline cannot accept returns without prior authorization. Please call or email us on 1300 428 999 or to discuss your return.

Important NOTES

  • Please note that Printed Circuit Boards | Ignition Parts | Valves | Motors | Special Order Parts i.e tapware are NON-REFUNDABLE* and are supplied in a tamper evident satchels, please ensure that you have selected the correct part. 
  • *If returned unopened in supplied tamper evident satchel refund is applicable upon safe return, these items are subject to a 25% re-stocking charge.
  • Note all gas appliances | plumbing | electrical parts  must be installed by a qualified installer

What address should I send my return to?

Attn: Returns Department

Factory 5
No. 30 Network Drive
Carrum Downs VIC 3201

t. 1300 428 999