Click & Collect

Click & Collect is now available at plumbonline from our Carrum Downs Warehouse. Shop safely online and pick up at our newly opened counter.

WHAT IS CLICK & COLLECT?

Click & Collect allows you to purchase goods through the plumbonline website and pick them up from our warehouse at a time convenient to you.
When you use Click & Collect to buy online, your goods are paid for before you arrive, so all you need to do is collect and go.
We aim to have your Click & Collect order ready to collect within 1 - 4 business hours, we will email you when your order is "Ready for Collection" IF there is a delay our team will notify you ASAP.
Please bring your confirmation email and photo ID to the online pick-up counter.

F.AQ's

The order number: This will be in the ‘Ready for collection’ order confirmation email.
Valid physical photo ID: For the nominated pickup person (current, driver's license, passport or Au Post Keypass).
Proof of age: Required to collect items containing Dangerous Goods.

Yes, you can nominate someone to collect the goods on your behalf when placing your order.
To nominate someone else to pick up your order just add;

First name, Last name and Mobile number to the "Notes/Comments" section during the checkout process so that we know who's coming for your order.
Remember they will need valid physical photo ID.

You will require a vehicle large enough for safe transport and multiple persons for safe handling.
We can lift pallets onto trailers/trucks, we do not take any responsibility from that point.