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Click & Collect

Click & Collect is now available at plumbonline from our Carrum Downs Warehouse. Shop safely online and pick up at our newly opened counter.


  • Click & Collect allows you to purchase goods through the plumbonline website and pick them up from our warehouse at a time convenient to you.
  • When you use Click & Collect to buy online, your goods are paid for before you arrive, so all you need to do is collect and go.
  • We aim to have your Click & Collect order ready to collect within 1 - 4 business hours, we will email you when your order is "Ready for Collection" IF there is a delay our team will notify you ASAP.
  • Please bring your confirmation email and photo ID to the online pick-up counter. 


  • Q. Is there an extra charge for Click & Collect?
    • There is no additional charge for Click & Collect.
  • Q. What do I need to bring when collecting?
    • The order number: This will be in the ‘Ready for collection’ order confirmation email.
    • Valid physical photo ID: For the nominated pickup person (current, driver's license, passport or Au Post Keypass).
    • Proof of age: Required to collect items containing Dangerous Goods.
  • Q.Can someone else pick up my Click & Collect order?
    • Yes, you can nominate someone to collect the goods on your behalf when placing your order. 
    • To nominate someone else to pick up your order just add;
      • First name, Last name and Mobile number to the "Notes/Comments" section during the checkout process so that we know who's coming for your order.
      • Remember they will need valid physical photo ID.
  • Q. Will you load my EXTRA LARGE items?
    • You will require a vehicle large enough for safe transport and multiple persons for safe handling.
    • We can lift pallets onto trailers/trucks, we do not take any responsibility from that point.
  • Q. Opening Hours 
    • Monday to Friday 8am - 4pm
    • Except VIC public holidays