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RETURNS & WARRANTY POLICY
plumbonline.net.au – 1300 428 999
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under Australian Consumer Law.
1. RETURN AUTHORITY REQUIRED
All returns require a Return Authority (RA) number issued by Plumbonline before any goods are sent back. This ensures your return is correctly logged and processed without delay.
Once a Return Authority has been issued:
- The item must be dispatched within 14 days of the RA being issued
- All original components, accessories and documentation must be included
- The RA number must be clearly marked on the outside of the parcel
- The returned item must match the description provided in the RA request
Returns received without a valid RA number, or outside the 14-day dispatch window, may be refused and returned to sender at the customer's expense.
2. CHANGE OF MIND RETURNS
Plumbonline accepts change of mind returns within 30 days of the date of purchase, subject to the following conditions.
Items must be:
- Unused and uninstalled
- In original, undamaged packaging
- Clean and in fully re-saleable condition
- Accompanied by proof of purchase
Approved change of mind returns may be subject to a restocking fee of up to 25%. Return freight is at the customer’s expense. Outbound freight charges are non-refundable.
Items that do not meet these conditions may be declined or returned to the customer.